Refund policy

You have up to 28 days from the purchase date to return an item to us. Returning an item is at your own cost and original delivery cost will not be refunded for items returned due to change of mind. We can arrange courier collection from your address for a fee of £20 which will be deducted from your refund total.

Items MUST be returned in a brand new, clean condition with no signs of wear or use. You MUST include all original packaging and tags which should still be attached to the items if present.

Returns Exclusions:

CAR SEAT RETURNS ARE NOT PERMITTED UNLESS FAULTY. Change of mind, or if the seat is unsuitable for your child/car is not a valid return reason and therefore cannot be returned. Please ensure vehicle compatibility and suitability is checked with us before placing an order for a car seat.

Mattresses are excluded from returns unless fully sealed and unopened.

Returns will be processed within 5-7 working days of us receiving it. Please allow this time for the refund to go back to your original payment method.

Please send your items TRACKED or obtain proof of postage as any items lost in transit back to us will not be processed and we accept no responsibility for the items before they arrive back with us.

 

Returns Address:

Returns at House Of Bebe 

40-41 Royal Quays Outlet and Independent Centre

North Shields

Tyne and Wear

NE29 6DW

 

Please include your full details including name and address as well as the order packing slip which came with your order. 

 

faulty items

If you have received your order and have noticed a fault please contact us straight away. We can only offer a replacement item within 30 days of receiving the faulty item.

If your item develops a fault within the manufacturers warranty period we will repair the item where possible or if not possible offer a replacement

If the item is out of the warranty period we can offer repairs but this will incur a charge (dependent on issue and manufacturer)